LANtek's Help Desk Live
Virtual IT Support Service
We can access your pc to solve problems without an on-site service call!
LANtek’s Virtual IT Support is a solution for enabling our service staff to become your virtual support team. Just call LANtek. Our technicians can login remotely to your user’s desktop to analyze, diagnose and solve their issues – without traveling to your location! Have issues settled faster, more efficiently and thus, save money on service calls. Using LANtek’s Virtual IT Support, you can also overcome geographical or technical barriers and standardize support among remote locations.
HOW IT WORKS
When your employee is facing an issue, simply dial in to LANtek and open a service session. The LANtek tech will be able to see the user’s system. Then, the end-user (or anyone in your organization) can watch as LANtek’s Virtual IT Support team takes complete mouse and keyboard control of the remote desktop. Through the dialogue box, the tech can ask diagnostic questions, if necessary. Our tech can solve the problem, install software upgrades, or analyze and fix bottlenecks with little interference to your user.
BENEFITS:
Allows LANtek technicians to take a virtual trip to your site and work as if they were physically present
Lower support costs – No travel time or fuel surcharges! Plus since LANtek IT Support is billed in smaller increments than most service calls – since it takes less time to solve the problem – it costs less.
Quicker response plus increased 1st call resolution rates
Eliminates many diagnostic questions such as What is the version of the desktop operating system? What software is loaded or running, and what version? What devices are connected and operating?
Support Windows, Mac, Linux and even Windows Mobile systems virtually through any firewall.
Can work on both attended or unattended computers, or (with your permission) on your network server
Leaves no footprint on the remote computer
Enables better continual service, since calls are automatically summarized and recorded, there is a complete record of what was done to which machine, by whom and when – plus the desired outcome.
Security guaranteed since LANtek’s Virtual IT Support guards every remote desktop control session with multiple authentication layers and powerful encryption. This service can actually help your organization meet compliance regulations.
Right for you? Find out now. Call LANtek for a free online demo.
